Coolstays Voucher Terms and Conditions

1. Gift vouchers may be redeemed on a booking at any property listed on

2. Here's how to use a voucher:
Step 1: Find somewhere to stay on
Step 2: Make your booking and pay the owner/agent directly.
Step 3: Use the secure form at to send us your booking information, the voucher code, your bank sort code and bank account number. We will then refund you, to the value of the voucher, direct to your bank account.

3. Gift vouchers have no cash redemption value and cannot be exchanged for further gift vouchers.

4. Gift vouchers must be redeemed in full on a single booking. No balance is payable or transferable. We will only pay you up to the value of the voucher or the price of the booking, whichever is the smaller amount.

5. All standard Coolstays terms and conditions apply. (

6. The gift voucher must be redeemed by placing a reservation within 2 years of the issue date. This does not affect the booked date of arrival.

7. Vouchers will be subject to verification at time of presentation and we reserve the right not to accept any Vouchers that have or appear to have been forged, defaced or otherwise tampered with.

8. We accept no responsibility for lost or stolen Vouchers and such vouchers shall not be refunded.

9. These terms and conditions are governed by the laws of the UK.

10. Coolstays vouchers are intended only for use by UK residents and the voucher refund payment can only be made to a UK bank account.

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