Privacy Policy

This policy sets out how CoolStays uses and protects any information that you give when you use this website.

CoolStays is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, it will only be used in accordance with this privacy statement.

CoolStays may change this policy from time to time by updating this page. This policy is effective from 1 October 2012 - Updated 16 Sept 2015.

Collection of information
We may collect information such as:

a) contact information including name and email address;
b) demographic information such as postcode, preferences and interests; or
c) other information relevant to customer surveys and/or offers.

What we do with the information we gather.
We require this information, in particular, for internal record keeping and to understand your needs and improve the CoolStays website. In addition, we may also use your information to contact you for market research purposes.

We may contact you by email or phone.

We will not disclose any information to third parties unless the following applies:
a) if we sell any or all of our business to a third party, in which case we reserve the right to transfer all information collected through this site to the new owner;
b) where we are legally required to disclose information; or
c) fraud protection.
d) storage of your data on physical servers or cloud computing services provided and managed by third parties, such as Google or Rackspace.
e) use of your data within a SaaS (Software as a Service) cloud provided by third parties such as Mailchimp (see below), Vero, Google or Rackspace.
f) matching your email address to that registered with Facebook or Google for display advertising using their Customer Match (Google) and Custom Audience (Facebook) services.

Some of this information may be held on servers in the United States, however only companies participating in the Safeharbor Agreement, the mechanism for ensuring personal information has adequate protection when transferred outside the UK, are used for this purpose.

Email Marketing
We notify our members and subscribers about services and products via email marketing platforms, managed by The Rocket Science Group, LLC commonly known as MailChimp, Rackspace and Vero ( Inc). Users can subscribe through an online form processed by MailChimp directly or some subscriptions may be manually processed by us.

All details are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998.

When we send emails, we'll sometimes track who opened the emails and who clicked the links. We do that to measure our Email Campaigns’ performance and to improve our features for specific segments of our subscribers. To do this, we include single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when subscribers open the email, their IP address, their browser or email client type, and other similar details. We use the data from those Web Beacons to create reports about who has or hasn’t opened emails or clicked links.

We require users to register their email address in order to make enquiries or to use the site in other ways (such as saving a "wish list"). By registering your email address with us you are giving us consent to send you marketing emails. In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign.

Transactional Emails
We also will send "transactional" emails relating directly actions you make - such as sending an enquiry. An example of a transactional email is a confirmation notice containing a copy of the message that you sent to a property owner. As these are not "marketing emails" you cannot unsubscribe from such transactional emails, but you will only receive them when you perform such an action.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

CoolStays includes links to third party websites over which we have no control. These websites should have their own privacy policies which we recommend you review. We do not accept any responsibility or liability for their policies whatsoever.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Permission is usually granted by default in your browser settings. The cookie helps analyse web traffic or lets you know when you visit a particular site.

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners.

For more information on cookies on our site please click here.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website by tailoring it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information
You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee of ÂŁ10 will be payable. If you would like a copy of the information held on you please email us at

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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