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Coronavirus Advice

Published: 22nd March 2020 | Updated: 15th May 2020

Friday 15th May 2020

Following the UK Government's latest guidance, we are not anticipating that travel to holiday accommodation might be possible until 4th July at the earliest.

Until guidance changes, website users will not be able to make enquiries to our properties for stays arriving before 4th July.

Sunday 22nd March 2020

We have received a number of requests for advice with regards to coronavirus (COVID-19).

The situation in the UK is changing daily and we recommend that everyone follow the latest government guidance concerning social distancing and avoiding non-essential travel.

To help delay and limit the spread of the virus this means staying at home and not taking that trip right now.

For the time being website users will not be able to make enquiries to our properties for stays arriving before 1st June.

As a directory site, CoolStays doesnt handle bookings directly. All bookings are made between the guest and property owner directly, and will be subject to that owners terms and conditions. Communication is key, so please ask for as much information as you need to be comfortable about any existing booking or future booking.

Guidance for guests:

If you have booked a stay in the next few weeks, it is now clear that to help delay and limit the spread of the virus you should be staying at home. Please reach out to the property owner to discuss amending your booking. Ask about flexibility with their cancellation or amendment policies.

If at all possible, please try to change your dates rather than cancel.

If you do cancel and are offered a refund, please consider that all independent owners will be under increased financial pressure at this time and allow extra time to receive the refund payment.

Please do consider planning and booking a trip now for later in the year, or even further ahead. Our property owners will thank you for it.

Guidance for owners:

If at all possible please give guests the option to amend their booking and offer alternative dates in the future. We appreciate this might not be feasible for some owners.

Stay up to date with, and follow, government guidance. It is changing daily.

Our team:

We are a small team at CoolStays, and we already work remotely a good deal of the time, but for now all staff will be working from home and will continue to do so until UK government guidance changes. We are setting up a new phone line that will be routed to our help desk system, and we'll be available as usual via all online channels.

There's no doubt these are challenging times, but CoolStays will continue to support our independent holiday property owners, and your guests, now and in the future. We appreciate your continued support for CoolStays as an independent business.

We wish everyone good health.

Team CoolStays

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